Refund Policy

At Play Peripheral, we strive to ensure that our customers are completely satisfied with their gaming hardware purchases. We understand that sometimes a product may not meet your expectations, and we are here to help with our straightforward refund policy.

Eligibility for Refunds

You may be eligible for a refund if:

  • The product is returned within 30 days of the purchase date.
  • The product is in its original condition, including packaging, accessories, and manuals.
  • The product has not been damaged or modified in any way.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support team at [email protected] to request a refund.
  2. Provide your order number and details about the product you wish to return.
  3. We will provide you with a return authorization and instructions for sending the product back to us.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that your returned item reaches us safely.

Processing Refunds

Once we receive your returned product, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exceptions

Certain items may not be eligible for refunds, including:

  • Opened software or digital products.
  • Items marked as non-returnable at the time of purchase.

Contact Us

If you have any questions regarding our refund policy or need assistance, please reach out to us at:

Thank you for choosing Play Peripheral for your gaming hardware needs!